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What I Look For In Online Customer Service

Although sales and offers are at their best this time of year, it seems that Customer Service is sometimes at it's worst.  

Part time and temporary employees who are not properly trained can put a real damper on how I do business with a company.  Because the holidays can be so stressful to some people, they look to Customer Services representatives for quick answers and immediate assistance.  Being on hold or on line for long periods of time are not productive for me or many of the people I speak to who dislike it, as well.  Disorganized websites can be a burden and I often will avoid them.

Companies like UserIQ, understand the needs of consumers, like me,  and, they have the tools to monitor user data and engagement which benefits everyone from product management to customer success, marketing to sales, that can keep customers, like me, coming back for more business.

By anticipating the needs and wants of consumers, UserIQ has put together software that is ahead of the game and helps companies focus in a simpler way.   This will help bring in new customers, keep old ones coming back, and gather customer feedback to provide in-the-moment help.  They do this with guided tours, tool tips and survey features, which help keep companies engaged with their customers.

The UserIQ advantage can be used in many different work platforms, including health, retail and business management.

When companies show interest in the customers and keep them engaged, they are sure to be more successful.  I personally like when companies ask me to answer short surveys or questions on their websites.  It tells me that they are trying to make improvements and better serve my needs and wants.  I also like guided tours.  I find them useful on websites, especially health websites and those websites that have many categories and sub categories.

As a consumer,  I look for ways to make my life simpler.  I want to get answers easily and quickly.  I want to get my shopping done without any roadblocks or confusion.  If I call a company, I expect to speak to someone who is properly trained in all areas of the company and doesn't keep me on hold for long periods of time.

If your business can stay ahead of my needs, I in turn, will tell others about your business.  However, if you fail to meet my needs, I will also tell them.

According to an article published by,  "Customer service is important to an organization because it is often the only contact a customer has with a company.  Customer's are vital to an organization... Consequently, when they have a question or product issue, they expect a company's customer service department to resolve their issue."

I have had both great and terrible experiences with Customer service. The great experiences always leave me coming back.

Disclosure:  This is a sponsored post.