Making a good first impression is the key to success. You do not get a second chance. That is why it is so important for customer onboarding to be the most strategic step in your customer to consumer journey. Steve Jobs once said , "Get closer than ever to your customer. So close, in fact, that you tell them what they need well before they realize it themselves." User IQ can help guide you through the process of customer onboarding by following five simple steps which I will briefly break down. ( Photo Source ) Initial Contact - This step represents your first interactions with your new customer. At this point, it is important to make your customer feel welcomed and understand what your product can do for them. Kickoff - This step is about making sure your customer has everything they need to get started. This includes login details, relevant documents to get started, They should also know what to expect from the process. You should be on the ...